Question 1

What does a typical project look like?

Accepted Answer

We start with discovery, agree on creative direction, show you high-fidelity designs, then build, test, launch, and hand off with notes your team can use. Timelines depend on scope—we don’t promise miracle dates without understanding requirements.

Question 2

Do you only build new sites, or can you fix what we already have?

Accepted Answer

Both. Many clients come to us with a site that “works” but hurts credibility or speed. We audit what you have, prioritize fixes, and improve in phases—performance, user experience, technology upgrades, search continuity, and visual polish. Full rebuilds happen when the business case is clear, not by default.

Question 3

What’s the difference between a refresh and a full redesign?

Accepted Answer

A refresh keeps what still serves you—content, search rankings, tools, and team habits—unless something is actively losing you money. A full redesign throws more away. We prefer phased work so launches stay lower-risk and your analytics stay honest.

Question 4

Can you match our existing brand?

Accepted Answer

Yes. We can extend what you already have or help evolve the look when strategy calls for a bigger shift.

Question 5

How do payments work?

Accepted Answer

Milestones or phased billing, spelled out up front. We confirm exact scope in writing before build, and we clearly show what bonuses are already included at each level so there are no hidden surprises.

Question 6

Are add-ons separate or already included in higher tiers?

Accepted Answer

Both. Standard Growth SEO and above includes Local SEO setup ($349 value) plus Google Business Profile setup ($149 value). Standard Authority and above includes Copy polish for up to 3 pages ($285 value). Commerce Growth and above includes one Extra page build ($149 value) plus one Advanced integration ($299 value). Commerce Pro includes everything above plus Blog migration batch ($249 value).

Question 7

What is the Intelligent Business Automator Suite?

Accepted Answer

It’s your website’s built-in 24/7 smart assistant that automatically answers leads, books appointments, routes customers to the right person, updates your CRM, handles payments, and runs your booking calendar with your team’s oversight. It is a $997 one-time setup, and included free in Commerce Pro.

Question 8

Do you offer ongoing care after launch?

Accepted Answer

Yes. Care Lite is $79/mo for small edits, updates, and uptime checks. Care Growth is $149/mo and adds monthly performance and SEO checks. Priority support lane is $249/mo for urgent response needs.

Question 9

Where are you located?

Accepted Answer

We’re remote-first across Canada and U.S. time zones; in-person collaboration is available for select projects.

Frequently asked questions